Customer service before your Park visit
Our customer service team will provide support to your needs: send us your requests in advance for information needed to plan your visit. You can either fill out the form in the contact us section or call us at +39 02 9090169

Park ticket office

At counter no. 1, you can find:

• The LeoStaff providing information on the Park
• the possibility to buy reduced price tickets or get a complimentary ticket if you meet the requirements
• AccessibiliPass validation and delivery if you meet the requirements

Special rates for our special guests. Guests are required to bring proof of disability, i.e. Disability Card or equivalent document to one of Park ticket offices

Complimentary ticket guests can collect at ticket offices:

• Minors holding Disability Card or equivalent document
• Adults (aged 18+) with permanent mobility impairment (in a wheelchair) and/or visual impairment 

Ticket at the special price of €26.50 (at ticket offices only):

• Adults (aged 18+) holding Disability Card or equivalent document

Complimentary 2023 Season Pass:

• Minors that are not included in the cases listed above and hold Disability Card or equivalent document
• Adults (aged 18+) with permanent mobility impairment (in a wheelchair) and/or visual impairment

2023 Season Pass at a special price: Smart Pass at €69 and Unlimited Pass at €149. Only available at ticket offices:

• Adults (aged 18+) that are not included in the cases listed above and hold Disability Card or equivalent document

Reduced price ticket (also online available):

• One caregiver per LeoGuest with special needs after checking that they hold evidence of their caring role of people with special needs holding Disability Card or equivalent document

Summer Pass at the special price of 30 € (at ticket offices only):

• Adults (aged 18+) that are not included in the cases listed above and hold Disability Card or equivalent document

• Free parking with convenient access to the Park

Vehicles carrying a LeoGuest with special needs and displaying a valid disability card are entitled to free parking

The AccessibiliPass is issued at ticket offices aimed at LeoGuests with:

• lower limb mobility impairment (wheelchair);
• autism spectrum disorder;
• visual impairment.

The AccessibiliPass provides special access for up to 3 members per family accompanying the holder to the attraction (the LeoGuest with special needs must be present when using the Pass). The AccessibiliPass can be used up to 10 times during the visit, on all the attractions and in the theaters (except LeoArena, where the pass can only be used once during the visit).

Please read some rules for the use of the AccessibiliPass below:

• at least one of the family members accompanying the Guest with special needs must be adult and experienced, in full possession of his/her mental faculties and able to provide care for the guest with special needs
• the AccessibiliPass must be shown in the designated access area before visiting an attraction or seeing a show
• guests must observe the instructions of the LeoStaff, the restrictions and recommendations for attractions as well as the access provisions for the shows at all times.
• after reaching the maximum limit of 10 times of using the AccessibiliPass, the Guest with special needs can enjoy the attractions of the Park with no special access

Each attraction or show may have a limited number of LeoGuests with special needs for operational reasons

If you’re planning to spend your vacation at Leolandia and have any specific requirements, feel free to reach out to us. We’ll give you all the information you need to plan your stay in the best possible way and inform you of the services that are available for minors and adults with permanent mobility impairment (in a wheelchair) and/or with visual impairment.

Alternatively, you can book on our website and go to the Park’s reception desk on the day of your visit with a proof of disability to discover all the offers available*.

 *Proof of validity means a valid Disability or an equivalent document