Frequently asked questions - Leolandia

In this section, you'll find all the info on our ticket types and pricing

Our Leolandia ticket includes access to our attractions, rides, shows, character M&Gs, as well as visits to the Aquarium, Reptile house, Farm and Minitalia. Need more details? Visit the specific section to explore the world of Leolandia!

You can find more detailed information in the dedicated section!

No pets are allowed inside the Park, because there are many animals on the park’s farm. However, Leolandia offers the Dog Area, a completely free-of- charge service located near the Park ticket offices. Here, your puppy can wait for you protected from the sun in one of 14 comfortable kennels you can visit throughout the day. Dog kennels have different dimensions for dogs of all sizes. Please note that this service is subject to availability. Reserve the dog kennel and specify the date of your visit, your dog's name and size, and your phone number.

You'll find Leolandia at Via Vittorio Veneto, 52 24042 Capriate S. Gervasio (BG)

Check out the specific section for all the details on reaching the Park using public transportation.

Gluten-free menu options are also available in Caffè Minitalia. Feel free to ask our LeoStaff about the gluten-free dishes and choose the one that best suits you!

You can check the rides open by selecting the day of your visit on the calendar.

After clicking on the day of your visit to the Park, the schedule of events will appear on the left.

You will find the word "Rides," click on the corresponding arrow and a list of the open rides for the date of your visit to Leolandia will appear.

The opening or closing times of the rides do not necessarily match the Park’s operating hours.

Check out the specific section, under Services tab, for all the details you need!

You can leave the Park as many times as you like. Simply notify our staff team at the turnstiles. This way you’ll be recognized when you come back.

Certainly, you can find more detailed information in the dedicated section!

Our Park + Hotel Package always includes a minimum of 2 consecutive days of Park admission and a 1-night stay in one of the hotels recommended by Leolandia. You can add any additional services before completing the payment. Book your stay!

The validity of your return ticket is based on the current offer in effect on the day of your first entry. Learn more about our current deals.

On this page you can find all the information about the different types of Passes and their prices.

Our online tickets are non-transferable. The tickets display the name of the payer, but they can be used by any other family or group member.

If you can correctly view the PDF file received via email on your phone, you can show it to the LeoStaff at the entrance gates. No printing required.

We remind you that if you bought online tickets, you can head straight to the turnstiles to enter the Park.

Unclaimed Photos and/or Purchased Items

Photos or items purchased at the Park and delivered to the Reception, if not collected on the day of the visit, will be stored at the Park's Reception until the end of the current season. Guests can retrieve them in person by presenting the purchase receipt on any opening day (9:00 AM - 6:30 PM) or closing day (8:30 AM - 5:00 PM) of the Park. Alternatively, guests can arrange for a courier pick-up (at their own expense) by providing the retrieval date through the contact form, selecting the category Lost items or unclaimed merchandise. Unclaimed photos or items will be disposed of at the end of the season.

Lost and Found Items

Lost items within the Park, collected by LeoStaff at the end of the day, will be kept at the Reception for 15 days. If not claimed within that period, they will be disposed of.

In the case of proactive reporting (within 15 days of the loss) and subsequent retrieval of the item, the guest has three months to collect it on any opening day (9:00 AM - 6:30 PM) or closing day (8:30 AM - 5:00 PM) of the Park. Alternatively, guests can arrange for a courier pick-up (at their own expense) by providing the retrieval date through the contact form, selecting the category Lost items or unclaimed merchandise.

After three months, a reminder will be sent via email. If there is no response, 15 days after the notice, disposal will take place.

Reports of lost items can be made at the Information Point, at the Park's Reception, by calling Customer Service (02.9090169), or through the contact form, providing a description of the item and contact information. The guest will be notified within a week of the report regarding the recovery or non-recovery of the item.