Important notice

The park will be closed for one or more days during the selected period, so you can enjoy just one day of fun. If you prefer to come to the park for 2 consecutive days, change your arrival date; otherwise, continue to the next step.

You have selected a number of rooms that is lower than the requested occupancy.

The number of facilities you have selected is lower than the number of guests. If all guests will use them, the hotel will ask you an additional charge

Contatta Leolandia

Frequently asked questions - Leolandia

Do you have any questions or need specific information?

Our LeoStaff is here to assist you! First, check out our FAQs: you'll likely find the answers you need right here!

How much does a Leolandia ticket cost?

In this section, you'll find all the info on our ticket types and pricing

What's included in a Leolandia ticket?

Our Leolandia ticket includes access to our attractions, rides, shows, character M&Gs, as well as visits to the Aquarium, Reptile house, Farm and Minitalia. Need more details? Visit the specific section to explore the world of Leolandia!

What happens if it rains during my visit?

If you have booked your Fixed-Date Ticket or an Open Date Ticket, but the day of your visit is rainy, no worries: You can still enjoy indoor attractions even on a rainy day! Meet cartoon characters, and learn more about the activities you can do.

Plus, if the rain persists on your first visit day, we’ll give you free tickets for a return visit within a month!

We want to ensure that you have a fantastic and special family day out!


Please note that this offer is not valid if you have received a valid ticket for a free return visit thanks to other offers. In such cases, you won’t get any additional complimentary tickets due to rainy weather. We advise you to carefully choose your return date!

Can I bring a pet into Leolandia?

No pets are allowed inside the Park, because there are many animals on the park’s farm. However, Leolandia offers the Dog Area, a completely free-of- charge service located near the Park ticket offices. Here, your puppy can wait for you protected from the sun in one of 14 comfortable kennels you can visit throughout the day. Dog kennels have different dimensions for dogs of all sizes. Please note that this service is subject to availability. Reserve the dog kennel and specify the date of your visit, your dog's name and size, and your phone number.

How do I get to Leolandia?

You'll find Leolandia at Via Vittorio Veneto, 52 24042 Capriate S. Gervasio (BG)


Check out the specific section for all the details on reaching the Park using public transportation.

Does Leolandia offer gluten-free menu options?

Gluten-free menu options are also available in Caffè Minitalia. Feel free to ask our LeoStaff about the gluten-free dishes and choose the one that best suits you!

Which rides will be open during my visit?

Ride opening times correspond to the park’s on weekends and public holidays.

Click on your visit date on our calendar to learn which rides will be open.

How much is the cost for parking? Can I park my RV?

Check out the specific section, under Services tab, for all the details you need!

Can I enter and leave Leolandia more than once during my visit?

You can leave the Park as many times as you like. Simply notify our staff team at the turnstiles. This way you’ll be recognized when you come back.

Are there services for guests with special needs?

Certainly, you can find more detailed information in the dedicated section!

What’s included in the Park + Hotel Package?

Our Park + Hotel Package always includes a minimum of 2 consecutive days of Park admission and a 1-night stay in one of the hotels recommended by Leolandia. You can add any additional services before completing the payment. Book your stay!

When can I redeem my return ticket, if applicable?

The validity of your return ticket is based on the current offer in effect on the day of your first entry. Learn more about our current deals.

What’s included in my Season Pass?


Smart Season Pass:

  • Entry on all opening days, holidays included, except for the special event day on October 31, 2024
  • Option to purchase a card with 5 parking spots at the special price of €25

Premium Season Pass:

  • Entry on all opening days without exceptions
  • 3 LeoPass for preferential access to the rides, only available to those who have this pass, to be used whenever you wish
  • Unlimited parking
  • One open-date ticket which can be used on any opening day
Are my tickets personal?

Our online tickets are non-transferable. The tickets display the name of the payer, but they can be used by any other family or group member.

If you can correctly view the PDF file received via email on your phone, you can show it to the LeoStaff at the entrance gates. No printing required.

We remind you that if you bought online tickets, you can head straight to the turnstiles to enter the Park.

I lost an item or forgot photos and/or purchased gadgets, what can I do?

Unclaimed Photos and/or Purchased Items

Photos or items purchased at the Park and delivered to the Reception, if not collected on the day of the visit, will be stored at the Park's Reception until the end of the current season. Guests can retrieve them in person by presenting the purchase receipt on any opening day (9:00 AM - 6:30 PM) or closing day (8:30 AM - 5:00 PM) of the Park. Alternatively, guests can arrange for a courier pick-up (at their own expense) by providing the retrieval date through the contact form, selecting the category Lost items or unclaimed merchandise. Unclaimed photos or items will be disposed of at the end of the season.


Lost and Found Items

Lost items within the Park, collected by LeoStaff at the end of the day, will be kept at the Reception for 15 days. If not claimed within that period, they will be disposed of.

In the case of proactive reporting (within 15 days of the loss) and subsequent retrieval of the item, the guest has three months to collect it on any opening day (9:00 AM - 6:30 PM) or closing day (8:30 AM - 5:00 PM) of the Park. Alternatively, guests can arrange for a courier pick-up (at their own expense) by providing the retrieval date through the contact form, selecting the category Lost items or unclaimed merchandise.

After three months, a reminder will be sent via email. If there is no response, 15 days after the notice, disposal will take place.

Reports of lost items can be made at the Information Point, at the Park's Reception, by calling Customer Service (02.9090169), or through the contact form, providing a description of the item and contact information. The guest will be notified within a week of the report regarding the recovery or non-recovery of the item.

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