Frequently asked questions
Do you have any questions or some specific information you require?
Our customer care staff is here to help you, so please call us on +39 02 9090169. But first, have a look at the most frequently asked questions from other LeoGuests: you may find the answers here!
This year again, dynamic pricing is adopted for fixed date tickets: the price ranges from €20.50 to €39.50, depending on your selected date. Our system is similar to the one used when you buy airline tickets, the only difference is that last minute tickets don’t exist at Leolandia: the earlier you buy, the more you save! Click here to buy them.
Open date tickets for 2018* are now also available by clicking here. If you buy open date tickets for 2018 online, standard price tickets (120cm and above) are available at €38.50 and reduced price tickets (children from 90 to 119 cm) at €33.50. Children up to 89cm get free entry!
Open date tickets at the ticket office are available for standard price of € 39.50 and the reduced price of €34.50.
If you want to have even more fun and add magical days to your experience, Leolandia gives you the chance to add 1 or 2 extra days* to your ticket (fixed date or open date tickets) at a preferential price compared to the total amount paid for three single tickets.
*“Add one or two extra days” tickets and open date tickets are valid until 06/01/2019.
If you have booked your fixed date ticket online, but the day of your visit is rainy, don’t worry: you can enjoy indoor attractions even with the rain! You can see Favola Il Musical in LeoArena, meet cartoon characters (PJ Masks, Peppa Pig & George, Masha and the Bear, Thomas the Tank Engine and Geronimo Stilton). And that’s not all: click here and find out what activities you can do. Moreover, if it rains for over 1 hour consecutively during your first day of visit, we’ll give you a free ticket for a return visit within a month! We are making this offer because we want you to enjoy a truly special experience!
It’s a great idea to get a pass for an entire season of fun at our park!
The new types of passes Leolandia offers in 2018 are already available to meet your needs.
Weekday pass enables you to visit the park on weekdays, from Monday to Friday and on 4 days of your choice during the bank holiday period in Italy. This type of pass enables you to:
- have fun on weekdays, from Monday to Friday, except for weekends, October 31th and bank holidays in Italy, such as Easter, Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st and December 26th 2018 and January 1st 2019
- get 3 free and personal tickets to visit the park on 3 days of your choice during the weekend or the bank holiday period in Italy and not after 18/11/2018;
- buy the parking card including 5 parking tickets at the price of 4;
- come to park in the Christmas season, on weekdays (excluding weekends and Italian bank holidays)
- get a free ticket to visit the park on 1 day of your choice during the weekend or the bank holiday, in the Christmas season (November/December 2018 and January 2019)
Unlimited pass offers you:
- Unlimited access to the park in the regular season, until 18/11/2018
- Unlimited access to the park during Leolandia’s Christmas season, from 24/11/18 to 06/01/19;
- Reserved access to the park at weekends from 10:00;
- A card for each family including 5 parking tickets.
No dogs are allowed in the theme park, because there is a farm area with many animals. However, Leolandia offers the Dog area: a completely free of charge service, close to the ticket offices of the park. Here, your puppy will wait for you protected from the sun in one of 14 comfortable dog baskets and you will be able to visit him whenever you want throughout the day. Dog baskets have different dimensions for dogs of all sizes. This service is guaranteed every day, subject to availability. For booking requests please send an email to [email protected] or fill out the form you can find here.
Of course you can! During the public open season, you’ll have access to the park’s parking spaces from 8:30 a.m. to 05:45 p.m. Your motorhome must be registered at the reception desk.
Here below you can find our parking prices:
- Daytime parking: €8
- Extra night to the daytime parking: €20*
- 2 days + 1 night: €28
- Extra night to the “2 days + 1 night”: €15**
The area for motorhome is equipped with shared toilets, shower drainage systems and charging points. Limited availability.
* Each extra night in addition to the daytime parking
** Each extra night in addition to the “2 days + 1 night” option
Thanks to the cooperation with AIC Lombardia Onlus (Italian Association of Celiac disease), we offer a wide selection of gluten free menus; you can choose the best for your needs.
This offer is for now only available in Caffè Minitalia and when you will visit the park, you only need to ask our LeoStaff in order to taste the available dishes.
Bergamo is the nearest railway station from the park. Please click here for further information on Trenord trains and NET buses in order to reach us from your nearest train station.
From Milan or Bergamo, you can reach the park by taking Z301 bus from Nord Est Trasporti, the public transport company in the north-east of Milan. Buses leave Milan from Sesto San Giovanni or Lampugnano bus stations, according to the timetable. If you travel from Bergamo, buses leave from its main bus station.
Leaving from both directions, your stop to reach Leolandia is Capriate San Gervasio, which is 500 metres from the park entrance. For further information on the bus schedule from Milan, call the Italian toll-free number (+39) 800 905150 or visit the public transport websites.
Lastly, we advise you to buy round trip tickets for greater convenience.
Rides opening times correspond to the park ones on weekends and bank holidays, with the exception of water rides, which open half an hour later.
By contrast, some rides have reduced opening hours on weekdays (10:30 a.m-05:00 p.m.).
We suggest that you check the programme of the day you wish to visit the park in the calendar (click here).
Discovery experiences (Minitalia, Aquarium, Reptile House and Farm) have the same opening hours as the park ones.
Of course! If you decide to throw an unforgettable birthday party and select the most suitable experience for you at Leolandia, you’ll get free entrance ticket!
Here’s how to get your free birthday ticket:
Download the brochure and organise your birthday party by following these steps:
- Order tickets for you and your group
- Choose your tempting experience
- Enjoy a magical and exclusive experience
For further information, fill out this form and contact us!
Please remember: you can collect your free ticket only at the ticket office and after booking your birthday party.